bt9999 Privacy Policy

1.1 Registration and Account Data

When you create a bt9999 account, we collect the information you provide during the registration process, which typically includes:

• Full legal name as it appears on your National Identity Card (NID) or passport.
• Date of birth (to verify that you are 21 years of age or older).
• Mobile phone number (used as your primary account identifier and for two-factor authentication).
• Residential address, including city and district within Bangladesh.
• Email address, where provided.
• Preferred payment method account details (e.g., your bKash or Nagad registered number).

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and store copies of the following documents:

• National Identity Card (NID) — front and back.
• Valid passport biographical page.
• Proof of address document (utility bill, bank statement, or similar, dated within three months).
• Selfie photograph or video verification, where required.
• Source of funds documentation, where applicable.

1.3 Financial Transaction Data

We record all deposit and withdrawal transactions processed through your bt9999 account, including transaction amounts in BDT (৳), timestamps in Bangladesh Standard Time (BST, UTC+6), payment method references, and transaction outcomes. This data is retained for financial record-keeping and regulatory compliance purposes.

1.4 Gaming and Betting Activity Data

We collect data about your gaming activity on the bt9999 Platform, including the games you play (slots, live casino, cricket betting, crash games, fish shooting), bet amounts, game outcomes, session start and end times, and bonus usage. This data is used for account management, responsible gaming monitoring, fraud prevention, and improving the bt9999 product experience.

1.5 Technical and Device Data

When you access bt9999.vip, our servers automatically log certain technical information, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser type and version.
• Referring URL and pages visited within the bt9999 Platform.
• Session duration and clickstream data.
• Cookie identifiers and similar tracking technologies (see Section 6 for full cookie details).

1.6 Communications Data

If you contact bt9999 support — whether by email, live chat, or any other channel — we retain a record of the correspondence, including the content of your messages, your contact details, and any attachments you provide. This allows us to track and resolve your queries effectively and maintain an audit trail of customer interactions.

3.1 Payment Service Providers

To process deposits and withdrawals, bt9999 shares necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers process your data under their own privacy policies and are bound by applicable financial regulations. bt9999 shares only the minimum data required to complete each transaction.

3.2 Game Studio Providers

Some games on the bt9999 Platform are delivered by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, Habanero, and Microgaming. These providers may receive limited session and game data necessary to deliver and audit game outcomes. They are contractually prohibited from using this data for any purpose other than game delivery and integrity verification.

3.3 Fraud Prevention and Compliance Services

bt9999 may share data with third-party identity verification, anti-money-laundering (AML) screening, and fraud detection service providers as necessary to meet our regulatory compliance obligations. These providers act as data processors under our instruction.

3.4 Legal and Regulatory Disclosure

bt9999 will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, legal process, or a lawful government order. We will, where permitted by law, notify you of any such disclosure request before complying with it.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of bt9999's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users via the contact details held on their bt9999 account before any such transfer takes effect, and the receiving party will be bound by privacy obligations at least as protective as this Policy.

5.1 Active Accounts

While your bt9999 account is open and active, we retain all registration, KYC, transaction, gaming activity, and communications data associated with your account. This data is necessary to provide the bt9999 service, maintain account security, and comply with our ongoing legal obligations.

5.2 Closed Accounts

Following account closure — whether initiated by you or by bt9999 — we retain your personal data for a minimum period of five (5) years from the date of closure. This retention period reflects our obligations under applicable anti-money-laundering regulations and our need to resolve any post-closure disputes, chargebacks, or legal claims that may arise. After the applicable retention period, your data is securely deleted or anonymised.

5.3 Inactive Accounts

Accounts that have been inactive (no login, deposit, withdrawal, or gaming activity) for a continuous period of 12 months or more may be classified as dormant. bt9999 will notify you via your registered contact details before taking any action on a dormant account. Data associated with dormant accounts is retained in accordance with the standard retention schedule above.

7.1 Right of Access

You have the right to request a copy of the personal data bt9999 holds about you, along with information about how it is being used and shared. This is sometimes called a Subject Access Request (SAR). bt9999 will provide the requested information free of charge within 30 days of receiving your verified request.

7.2 Right to Rectification

If any personal data bt9999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your email address or contact number) directly through your account settings. For corrections to KYC documents or other verified data, please contact support with appropriate supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the legal basis), or where you object to processing and there are no overriding legitimate grounds. Please note that bt9999 may be required to retain certain data for legal and regulatory compliance purposes even after an erasure request — in such cases, we will inform you of the data we are required to retain and the reason.

7.4 Right to Restriction of Processing

In certain circumstances — for example, where you contest the accuracy of your data or have objected to processing pending verification of our legitimate grounds — you may request that bt9999 restrict processing of your data. During the restriction period, we will store your data but not actively use it, except where required by law.

7.5 Right to Object

You have the right to object to bt9999 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, in which case bt9999 will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests. To opt out of promotional communications, contact support at [email protected].

7.6 Right to Data Portability

Where bt9999 processes your data by automated means on the basis of your consent or in performance of a contract, you may request a copy of your data in a structured, commonly used, machine-readable format (such as CSV or JSON). This right applies to data you have provided directly to bt9999 — for example, registration data and transaction history.